Client Avaya is a leading producer of enterprise telecommunications equipment.
Product The Avaya Communication Manager integrates telephony call processing, call control, messaging, contact center, and a widely accepted application programming interface into a highly scalable architecture designed to support both circuit-based and IP-based telephony within a distributed enterprise communications network.
Project Magpie developed a two-day technical training course on Session Initiation Protocol, the industry's leading voice over IP protocol. Additional material was tailored to the specific needs of the client.
Outcome To date, over 700 students have been trained at several sites throughout the nation. As one of the most popular courses offered to Avaya employees, it routinely earns positive student reviews. This course has also been delivered to other clients and customers.
